Lately, I am reading a book called Different: Escaping the Competitive Herd by Youngme Moon. The book writes about why intense competition begets homogeneity. The writing resonated with me and wrote this note for my Zettlekasten. Examples heavily inspired by the author (all credit to her). When you measure something,

What is the right speed for driving a car in a car parking lot? What is the acceptable speed range that we should be driving in a car park? Is it 8, 15, 22 mph? Coming to think of it — Who thinks about the user experience of driving through a

As product managers, product roadmapping and planning is one of the most rewarding activities that we do in our jobs. Determining the most valuable problems to solve and finding the shortest path to bringing them to the market is the engine that drives business growth. The biggest challenge that I

Recently I wrote 2 blogs (tell me more, be an intern) talking about tips to conduct an effective customer/prospect interview for product managers. This blog wraps up the tail end of that series. One of the most effective power questions is “What else is on your mind”. I picked

20 Jan 2017 Finding the right problem, its details, from customer interviews are similar to finding an address in India. A problem while looking for an address in India is that neighbourhoods are congested and the roads are not labeled. One uses landmarks to reach to the right area, find

Last week, I visited a CloudBees customer with Kohsuke Kawaguchi (Jenkins’ founder) to interview them. The goal was to understand their key challenges and concerns. Over the years, Kohsuke and myself have done innumerable customer interviews together and somewhere along the way we have hit on a formula that makes